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privacy policy
Updated February 2025
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and newsletter subscribers.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can opt in to receive marketing communications such as newsletters and promotions related to our proucts and services, and control the sharing and publication of your data.
1.4 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our website.
1.5 In this policy, "we", "us" and "our" refer to Hannah Grace.
2. The personal data that we collect
2.1 In this Section 2 we have set out the general categories of personal data that we process.
2.2 We may process data enabling us to get in touch with you ("contact data") The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you, the visitor, or any user who voluntarily provides this information through our website. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
2.3 We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you, as the account holder or user, and elements generated through your interaction with our website (e.g. preferences).
2.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details, and employment details. The source of the profile data is you, the website user or subscriber. If you log into our website using a social media account, we will obtain elements of the profile data from the relevant social media account provider.
2.5 We may process information relating to our customer relationships ("customer relationship data"). The customer relationship data may include your name, the name of your business or employer, your job title or role, your contact details, your classification / categorisation within our customer relationship management system and information contained in or relating to communications between us and you, the customer. The source of the customer relationship data is you, as the customer, or via any communication you have sent us.
2.6 We may process your personal data that is provided during the use of our services and generated by our services during such use ("service data"). The service data may include your interactions with our website, content you access or engage with (such as book descriptions, reviews, or bonus content), preferences you set, subscription status, and email open/click rates from the Group Chat newsletter. The source of the service data is you, as the user, OR our services in relation to your engagement with them.
2.7 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you, the customer, or via a third party payment provider used on our website.
2.8 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
2.9 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is our website’s analytics tracking system which collects data related to site usage and visitor activity.
2.10 We may process other general categories of data relevant to the services we offer. This data may include your newsletter subscription preferences, feedback or reviews submitted on books, responses to any form of questionnaire, and any other data you voluntarily share with us through our website or interactions. The source of this data is you, the user, through interactions with our website or services or any voluntary submissions you make.
2.11 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Purposes of processing and legal bases
3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
3.2 Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR the performance of a contract between you and us such as book purchases, subscriptions, or service agreements.
3.3 Publications - We may process account data, profile data and/or service data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent OR the performance of a contract (for example, when you submit information for publication on our website.
3.4 Relationships and communications - We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you excluding communicating for the purposes of direct marketing by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests in maintaining customer relationships, providing support, and communication via the Group Chat newsletter or other means.
3.5 Personalisation - We may process account data, service data and/or usage data for the purposes of personalising the content and advertisements that you see on our website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is our legitimate interests in personalising user experience or consent for marketing.
3.6 Direct marketing - We may process contact data, account data, profile data, customer relationship data and/or transaction data for the purposes of creating, targeting, and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent for marketing or our legitimate interests in promoting new releases, special offers, or the Group Chat newsletter.
3.7 Research and analysis - We may process usage data, service data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is consent OR our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
3.8 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to run our business properly and efficiently in accordance with this policy.
3.9 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
3.10 Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.11 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.12 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
4. Automated decision-making
4.1 We will use your personal data for the purposes of automated decision-making processes which assist in providing efficient and personalized services. These processes may include personalized recommendations and fraud detection etc.
4.2 This automated decisions are based on predetermined algorithms and data analysis techniques.
4.3 The significance and possible consequences of this automated decision-making are impacts on the recommendations you receive, or whether certain actions require manual approval.
5. Providing your personal data to others
5.1 We may disclose your personal data to any member of our group of companies ie publishers insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
5.2 We may disclose your personal data to our professional advisers, such as legal counsel or accountants when necessary for legal or financial reasons such as ensuring compliance with regulations or protecting our business interests.
5.3 Personal data collected through this website (such as newsletter sign ups and contact enquiries) is stored on secure servers provided by our hosting service, Squarespace.
5.4 We may share your personal data (such as your email address) with trusted service providers who assist in operating the website, sending newsletters or managing inquiries. These providers include Flodesk for newsletters.
5.5 In the event that payment for books or merchandise is made through this website, they will be processed through a payment provider. We will only share transaction data as necessary to process payments and handle refunds.
5.6 With your explicit permission, we may share your contact details with publishers or other authorized partners for promotional purposes. You may opt out of this at any time.
5.7 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is required by law, to protect our legal rights or in connection with legal proceedings.
6. International transfers of your personal data
6.1 Our website may collect data from users worldwide and as a result personal data may be transferred between countries. If you are located in the European Economic Area (EEA) or the United Kingdom (UK), your data may be stored or processed in these or other regions where our hosting services or third-party providers operate.
6.2 We ensure that all international data transfers comply with applicable data protection laws, such as the UK GDPR and the EU GDPR. If data is transferred outside of these jurisdictions, it will be protected using appropriate safeguards.
6.3 Our website hosting services are in The United States, and any personal data submitted through the website will be securely stored on these servers. If third-party services (such as newsletter providers or contact form processors) are used, they will also comply with data protection regulations.
6.4 By using our website, you acknowledge that any personal data submitted (e.g., newsletter sign-ups, comments, or inquiries) may be accessible in other countries, depending on the location of the hosting servers and service providers.
6.5 Some personal data may be processed by third-party providers that assist in operating this website, such as:
Email newsletter services (for sending updates to subscribers)
Website hosting providers (for storing and displaying content)
Analytics tools (for tracking website performance)
These providers may operate in different countries. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.
By using this website, you acknowledge that third-party providers may process your data in accordance with their respective privacy policies.
6.6 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
7. Retaining and deleting personal data
7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
7.2 We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
7.3 Retention periods for different categories of personal data are as follows:
Contact data (e.g., email subscriptions) will be retained until you unsubscribe or request deletion.
Communication data (e.g., messages sent via the contact form) will be retained for up to 24 months after the last correspondence.
Usage data (e.g., website analytics) is anonymized and retained for up to 24 months.
7.4 If you request deletion of your data, we will securely remove it unless retention is required for legal reasons, such as compliance with tax or regulatory obligations.
8. Security of personal data
8.1 We take appropriate technical and organizational measures to protect your personal data against unauthorised access, loss, or misuse.
8.2 Personal data is stored on secure servers and encrypted where necessary. While we take precautions, we cannot guarantee absolute security for data transmitted over the internet.
8.3 You are responsible for maintaining the confidentiality of any login credentials (if applicable) and should take steps to protect your personal information.
9. Your rights
9.1 In this Section 9, we have listed the rights that you have under data protection law.
9.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your personal data;
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your personal data;
(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;
(e) the right to object to processing - you can object to the processing of your personal data;
(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
9.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting [https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/].
9.4 You may exercise any of your rights in relation to your personal data by written notice to us via the contact information on this website.
9.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: [the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: [for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims].
9.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
9.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
9.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
9.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
9.11 If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In relation to complaints under EU data protection law, you may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement; in relation to complaints under UK data protection law, you should do so in the UK.
9.12 To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
9.13 You may exercise any of your rights in relation to your personal data by written notice to us via the contact information on this website.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Personal data of children
11.1 Our website, goods and services are targeted at persons over the age of 18 years.
11.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
12. Updating information
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
13. About cookies
13.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
14. Cookies that we use
14.1 We may use cookies for the following purposes:
Authentication & Status: To recognize you when you visit our website and determine login status.
Personalization: To store preferences and customize your experience.
Security: To enhance website security and prevent fraudulent activity.
Advertising: To display relevant advertisements.
Analytics: To analyze website usage and performance.
Cookie Consent: To remember your preferences regarding cookie usage.
15. Cookies Used by Our Service Providers
15.1 Third-party service providers may place cookies on your device when you visit our website.
15.2 Google Analytics: We may use Google Analytics to collect website usage data. Details on Google’s privacy policies are available here.
15.3 Google AdSense: We may use Google AdSense to display advertisements, which may be personalized. More information is available here.
15.4 Meta (Facebook) Pixel: We may use the Meta pixel to track website activity and personalize advertisements. You can learn more here.
16. Amendments
16.1 We may update this policy from time to time by publishing a new version on our website.
16.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
16.3 We may notify you of significant changes to this policy by email.
17. Our details
17.1 This website is owned and operated by Hannah Grace.
17.2 You can contact us using the contact information found on the contact page of this website.